Refund policy

At EquisMate Webshop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns under the following conditions:

Return Eligibility:

• Return Window: You have 30 days from the date of delivery to return your items.

• Condition of Items: Items must be returned in their original condition, including all tags, packaging, and accessories. Products must be unused, unwashed, and in a resalable condition.

• Final Sale Items: Please note that final sale items are not eligible for returns. Ensure that any item marked as final sale is correctly understood as non-returnable before completing your purchase.

Return Process:

1. Initiate a Return: To start a return, please contact our customer service team at [customer service email] with your order number and reason for return. Our team will provide you with detailed instructions on how to proceed.

2. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. Please retain your shipping receipt for proof of return.

3. Refund Processing: Once your return is received and inspected, we will process your refund. You will receive a notification confirming the refund, which will be issued to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account.

Additional Information:

• No Restocking Fees: We do not charge any restocking fees for returns.

• Exchanges: At this time, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund at no additional cost to you.

We value your business and aim to make your shopping experience as pleasant as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at [customer service email].

Thank you for shopping with EquisMate Webshop!